Fiestaballoons Returns Policy

At Fiestaballoons, we are committed to providing quality products that meet your expectations. If, however, you are not completely satisfied with your purchase, we are here to help you. Please read our returns policy carefully below:

1. Returns Accepted: We accept returns for items purchased on our site within 14 days from the date of purchase. Items must be in their original condition, unused, undamaged, and in their original packaging.

2. Return Process: To initiate a return, please contact our customer service. You will receive detailed instructions on how to return your item.

3. Refunds: Once we have received and inspected the returned item, we will issue a refund in the amount to your original payment method. Initial delivery charges are generally non-refundable unless there is an error on our part.

4. Non-Returnable Items: Certain items cannot be returned, such as balloon decoration services and all food items.

5. Faulty or Damaged Items: If you receive a defective or damaged item, please contact us immediately within 1 day of receipt to arrange a replacement or refund.

6. Return costs: Return costs are generally the responsibility of the customer, except in the case of a defective product or an error on our part.

Thank you for doing business with Fiestaballoons. For any additional questions, please do not hesitate to contact us.